Premier Scales & Systems offers a return option for products sold online. This return policy applies only to online orders. A customer may return products within 30 days of the invoice date, according to the policy explained here.

Manufacturing Restrictions & Fees

Manufacturer restrictions and restocking fees may apply to certain products.

Authorization Requirement

A customer must receive authorization from Premier Scales & Systems before returning product(s) for any reason. (See how to obtain an authorization number.) No return of any kind will be accepted unless accompanied by a unique return merchandise authorization (RMA) number. Premier Scales & Systems reserves the right to refuse any unauthorized returns.

5-Day Limit

A customer has 5 days to ship a product to Premier Scales & Systems after the RMA number is issued. Written proof of shipping date from the shipping company may be required if any question arises. Premier Scales & Systems reserves the right to refuse any returns that are shipped later than 5 days after an RMA number is issued.

Product Completeness

Returned products must be 100% complete, including all original boxes and other packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer. Premier Scales & Systems reserves the right to refuse the return of incomplete products.

Return Shipping Cost

The customer is responsible for the cost of the return shipment.

Replacement Product Shipping Cost

Premier Scales & Systems is responsible for the cost of shipping replacement product to the customer in the following cases:

• The original product was defective.
• The original product was not the item that was ordered.
• The original product was damaged in shipping.

The original shipping method will be used.

Insurance

Premier Scales & Systems recommends that a customer fully insure the return shipment of product(s) against loss and damage in transit, and that the customer use a carrier and shipping method that provides proof of delivery.

Premier Scales & Systems is not responsible for loss during shipment.

To Obtain an RMA Number

To obtain an RMA number, call 1-800-474-9838 or email premier@premierscales.com and provide the following information: customer name, order number, and reason for the return request.

Shipping Address

Ship product(s), with the RMA number enclosed, to this address: